Please note that credit card payments for Red Lava Tourist Service Center are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland (“TREKKSOFT”). Therefore, TREKKSOFT will appear as RED LAVA TSC on your credit card statement for the payment of this booking. The domain where you enter and process your payment is owned and operated by TREKKSOFT.
Please send an email to email@example.com for all inquiries regarding your credit card payments and chargebacks.
Red Lava Tours welcomes you to La Fortuna San Carlos! We are excited to show you the best of what our beautiful town has to offer. Before booking any of our tours, please read these terms and conditions carefully. By booking a tour with Red Lava Tours, you agree to abide by these terms and conditions.
BOOKING AND PAYMENT:
a. To book a tour with Red Lava Tours, you must provide us with your full name, email address, telephone number, and payment information.
b. Payment for the tour must be made in full at the time of booking.
c. Red Lava Tours reserves the right to cancel any booking that is not paid in full.
d. Prices for tours are subject to change.
a. Cancellations made by the customer 24 hours or more before the scheduled tour will receive a full refund.
b. Cancellations made less than 24 hours before the scheduled tour will not be refunded.
c. Red Lava Tours reserves the right to cancel any tour due to weather, natural disaster, or any other circumstances beyond our control. In such cases, customers will receive a full refund.
a. Red Lava Tours reserves the right to alter the tour itinerary due to weather conditions, traffic, or any other circumstances beyond our control.
b. While we make every effort to follow the advertised tour itinerary, we reserve the right to change the itinerary if necessary to ensure the safety and comfort of our customers.
a. Red Lava Tours is not liable for any injury, loss, damage, accident, delay, or other irregularity caused by any third party, such as hotel or transportation providers.
b. Red Lava Tours is not liable for any injury, loss, damage, accident, delay, or other irregularity caused by any customer’s failure to follow instructions given by our tour guides or staff.
c. Red Lava Tours is not liable for any injury, loss, damage, accident, delay, or other irregularity caused by any customer’s failure to disclose any pre-existing medical condition or disability.
a. Red Lava Tours reserves the right to refuse service to any customer who behaves in a way that is disruptive, abusive, or offensive to our staff or other customers.
b. Red Lava Tours reserves the right to terminate a tour without refund if a customer’s behavior is deemed to be a risk to the safety and wellbeing of other customers or our staff.
a. These terms and conditions are governed by the laws of Costa Rica.
b. Any disputes arising from these terms and conditions will be subject to the jurisdiction of the courts of Costa Rica.
By booking a tour with Red Lava Tours, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you have any questions or concerns, please contact us before booking your tour.